Effective from 1 September 2026
These Terms cover fees, payment, cancellations and how I look after your personal information. They form part of your Agreement to Mediate, and signing that document means you accept these Terms as well.
Fees and payment
1. My Price List forms Appendix 1 to the Agreement to Mediate. It is binding for six months from the date the Agreement is signed. After that, the current published Price List applies. I will give you at least 30 days’ written notice of any change, and you may end the mediation at any time without penalty; any fees paid in advance for services not yet delivered will be refunded.
2. I offer a free 15-minute consultation so we can get to know each other and I can make an initial assessment of whether your matter is suitable for mediation and for my practice.
3. Fees can be shared between you in whatever way you agree. If you do not agree otherwise, each of you is responsible for your own share, and this is a contract to that effect.
4. Fees are payable in advance of each session or document unless we agree otherwise in writing.
5. Most mediations take between two and five joint sessions, though it can be more or fewer depending on the issues and the approach you each take. I can give you an estimate once I know how you want to proceed.
What each service includes
6. MIAM — a 45 to 60 minute meeting, preparation materials, secure online conferencing, an invitation to the other participant, one follow-up by telephone, and an update on the response. It does not include a written summary.
7. Priority MIAM — as above, with an appointment within two working days, your court certificate signed the same day, and the C100 or Form A signing fee included. Priority appointments are subject to availability.
8. Joint session — 90 minutes of meeting time, preparation materials, secure online conferencing, application for the family mediation voucher, and sourcing a child-inclusive mediator where needed. It does not include a session summary, room hire or travel.
9. Coaching session — 60 minutes of meeting time, preparation materials, a tailored approach, and secure online conferencing. It does not include a session summary or consultations on demand.
10. If you need time or written information beyond what your service includes, I am glad to provide it at the additional fee shown in the Price List.
In-person and out-of-hours sessions
11. Sessions are held online by default. In-person attendance can be arranged on request, subject to availability, at an uplift of 20% per person, plus room hire and travel charged at cost.
12. Sessions held outside my working hours of Monday to Friday, 10.00 to 17.00 are charged at an uplift of 20% per person. This uplift does not apply to Priority MIAMs.
13. Uplifts are not cumulative. Where more than one applies, only a single 20% uplift is charged.
Packages
14. If you book a package, the fee is payable in two instalments: the MIAM fee when you book, and the balance before your first joint session.
15. If the mediation ends before the package is complete, I will charge for the elements already delivered at the individual prices in the Price List and refund the balance to you. Packages are valid for six months from the date of the Agreement to Mediate.
16. Where your case qualifies for the Family Mediation Voucher Scheme, the voucher is applied to your fee. Eligibility is assessed at your MIAM and vouchers are subject to government funding. If a voucher is not available, the package price without the voucher applies, as shown in the Price List.
Your right to change your mind
17. Because you book with me at a distance, you have 14 days from signing the Agreement to Mediate to cancel and receive a full refund.
18. If you ask me to begin within those 14 days — for example by attending a MIAM or a joint session — you accept that you lose the right to a full refund once the service has been delivered, and you will pay for what has been provided. Booking an appointment inside the 14-day period is treated as such a request.
Cancellations and non-attendance
19. I keep your appointment time free and turn away other work for it, so late cancellations have a real cost. These terms apply to all sessions, whether or not they are funded by a voucher. I can only claim voucher funding for sessions that actually take place.
20. You may reschedule or cancel free of charge if you give at least four working days’ notice.
21. If you cancel or reschedule three working days before the session, a fee of 50% of your session fee is payable.
22. If you cancel or reschedule two working days or less before the session, or do not attend, the full session fee is payable.
23. Where a voucher would have covered the session, the late cancellation fee is payable by you directly, because the voucher cannot be claimed.
24. I will not charge a late cancellation fee where you are prevented from attending by illness, an emergency, or another circumstance outside your control. Please tell me as soon as you can.
Your personal information
25. I am the data controller for the information you give me. I keep it securely and will not share it except as set out in the Agreement to Mediate and these Terms.
26. You agree to my processing your personal data for the purposes of the Agreement, which is part of your contract with me. I keep your file for six years after the mediation ends, and then destroy it. I may use anonymised information for research and statistical purposes, with all identifying details removed.
27. My professional standards require my files to be monitored. My Professional Practice Consultant, a complaints handler, or the Legal Aid Agency may ask to see a file. Access is strictly controlled and on a confidential basis. By signing the Agreement to Mediate, you consent to that access.